In the event that the goods cannot be delivered on your preferred delivery date and/or time-slot due to reasons such as lack of stock from suppliers or scheduling difficulties, you will be notified the soonest possible. Your delivery location must be accessible via elevator (i.e. on the same storey as lift landing) or must be on the same floor as the goods loading/unloading area. If the delivery crew is unable to send furniture to your location via the elevator at the point of delivery (eg. Furniture is unable to fit into elevator, elevator unservicable upon delivery crew's arrival, refusal of elevator access by building management etc) Tabula Rasa will only be responsible to deliver the items to the ground floor only/unloading area.
In the event that your order is non deliverable, we reserve the right to either charge for storage or confiscate your deposit and resell the goods to recover the cost.